Post Circuit Breaker - Frequently Asked Questions for Patients

Can I come for my dental cleaning now?

Sure you can! From 2nd June onwards, we will be resuming MOST of our dental services and treatment, including dental cleaning (scale and polish).


What are the dental services that are not yet available?

Only dental implant surgery, initiation of orthodontic treatment (new braces), and all elective aesthetic dental procedures (such as dental whitening) will need to be deferred until further notice.


Why are your appointment slots so limited now?

We’re sorry about that. According to the latest instructions from the Ministry of Health, Singapore, a 45 minute interval will be added between patients to ensure adequate time for sterilisation of equipment and safe distancing between patients. This is a strict requirement imposed by MOH for all services where water droplets are generated, including cleaning, fillings, crowns and surgery. A shorter 15 minute interval will be added for other non-water-droplet-generating services, such as dental consultations and orthodontic reviews.


Does that mean I have to wait a long time for my dental visit?

Not really. We have added a few extra clinic sessions to accommodate for the recent changes, including additional evening and weekend slots. We will need to prioritise patients who have urgent or pending treatment, but we will try our best to make sure all our patients are seen in a timely manner.


Is it safe to come to the dentist now?

It is extremely safe. At Elements Dental we always keep our cross-infection processes to the highest standard, even before COVID-19 started.

As always, our treatment rooms get wiped down with hospital grade disinfectants. All our equipment are either single-use or sterilised in high temperature and pressure, then individually packed, sealed and stored. All clinical procedures are performed with a high-volume vacuum extraction unit. We are also one of the few dental clinics in Singapore that routinely utilise a dental dam whenever possible to minimise any infectious transmission. All our staff have been professionally trained on Personal Protection Equipment (PPE) usage.

Our waiting area is wiped down and disinfected every 3 hours, and all staff and visitors are required to have their body temperature checked and hands sanitised, along with mandatory check-in for contact tracing. Patients will also be given a complimentary mouthwash solution to rinse with before any treatment.

Although we can never be 100% safe from any infectious diseases, we are confident with the level of protection we are providing our patients. Always have, and always will.


Would it still be okay to bring multiple family members (including kids) to see the dentist in one go?

That’s probably not a good idea. Due to the strict 45 minute interval rule implemented by MOH, we won’t be able to see your family back-to-back like we used to during this period yet, even if you live in the same household. So we would advise you to either come separately, or to defer your appointment to after mid-July if possible.


Can I accompany my spouse/partner/parent/child/domestic helper to their dental appointment?

It’s strongly advised that they come alone during this period of time to avoid crowding in the waiting area, but we understand that sometimes that won’t be possible. In such cases, only one family member is allowed to enter the treatment room to accompany the patient.


I’m currently having cough/fever symptoms, and I think I need urgent dental help. Can I come and see the dentist?

It would be best not to, but we can still help! We have been providing free basic online consultations over WhatsApp or over the phone since the beginning of the Circuit Breaker in April, and we will continue to do this whenever necessary to provide you with advice for temporary pain relief until you feel better. You may find our contact details here. However, if your problem is deemed an emergency and requires immediate attention, we will assist you in arranging a referral to the National Dental Center (NDC) or the National University Hospital (NUH) Dental Department.


Stay safe, and keep smiling!


Updated 27 May 2020

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